Limited Lifetime Warranty
Unsurpassed customer service and premium quality is hard to find, which is why we stand behind our pickups with a lifetime warranty. If your pickup stops working under normal conditions, we will repair it or replace free of charge minus postage, to the original purchaser.
It is our mission to get the tone you are after, so we offer a 30-day exchange period (30 days from original
delivery) for any of our standard pickup models. You are responsible for any greater difference in price, and
all shipping costs to and from Mojotone. The pickups being exchanged must be in "new" condition with full
leads intact. Custom and OEM pickups are not eligible for exchange.
Given the small and custom nature of our business, we do not offer refunds for pickups or prewired assemblies.
Warranty Guidelines and Exclusions
The lifetime warranty does not apply to OEM manufacturers who install our pickups as original equipment. The warranty will be voided for any installation mishaps, misuse and abuse of any kind,
modifications (such as removing soldered metal covers, removing tape, cutting leads, etc) or any acts of
nature such as moisture or heat damage. The warranty also does not cover cosmetic wear and tear such as rust and pitting of the metal parts, or worn and oxidized plating of covers and screws.
To obtain warranty or exchange service, you must be the original purchaser and follow these steps.
- Contact our sales department for an RMA number.
-Call toll free 1-800-927-6656 or email firstname.lastname@example.org
- You must include your proof of purchase.
- Send pickup(s) to the following address below.
Attn: Pickup Dept.
513 South Dudley St
Burgaw NC, 28425