Mojotone Pickup Warranty and Exchange
Limited 1-Year Warranty
Unsurpassed customer service and premium quality is hard to find, which is why we stand behind our pickups with a limited 1-year warranty. If your pickup stops working under normal conditions, we will repair it or replace free of charge minus postage, to the original purchaser.
Exchange Policy
It is our mission to get the tone you are after, so we offer a 30-day exchange period (within 30 days from original delivery) for any of our standard pickup models. You are responsible for any greater difference in price, and all shipping costs to and from Mojotone. The installed pickups being exchanged must be in "like new" condition with full leads intact. Custom and OEM pickups, prewired pickguards and harnesses are not eligible for exchange.
Refund Policy
Given the small and custom nature of our business, we do not offer refunds for pickups or prewired assemblies. We can however offer refunds (within 30 days from original delivery) for any unopened, never installed products that are returned in the same brand new condition and original packaging they were shipped in. Once they have been opened, handled, or installed, no refunds can be granted.
Warranty Guidelines and Exclusions
The warranty does not apply to OEM manufacturers who install our pickups as original equipment. The warranty will be voided for any installation mishaps, misuse and abuse of any kind, modifications (such as removing or replacing covers, removing tape, cutting leads, etc) or any acts of nature such as moisture or heat damage. The warranty also does not cover cosmetic wear and tear such as rust and pitting of the metal parts, or worn and oxidized plating of covers and screws.
To obtain warranty or exchange service, you must be the original purchaser and follow these steps.
Contact our sales department for an RMA number.
Call toll free 1-800-927-6656 or email sales@mojotone.com
You must include your proof of purchase.
Send pickup(s) to the following address below.
Mojotone
Attn: Pickup Dept.
137 Worth Beverage Dr.
Burgaw NC, 28425